PreprintAgent is operated by Creative4 Ltd, a company registered in England and Wales under company number 10129403, with registered office at 36 Orchard Road, Lutterworth, LE17 4DA, United Kingdom ("we", "us", "our").
Contact: [email protected]
VAT registration: [VAT NUMBER — insert when registered, or delete this line if not yet VAT registered]
The Service is available exclusively to businesses and individuals acting in the course of a trade, business, craft, or profession. These Terms do not apply to consumers. By registering, you confirm that you are not acting as a consumer and that the Consumer Rights Act 2015 does not apply to your use of the Service. You must be at least 18 years old and have authority to bind your organisation to these Terms.
PreprintAgent is a cloud-based prepress automation platform providing wide-format print production services including: preflight validation, bleed processing, panel imposition, and file delivery through an online client portal ("Service").
The Service uses automated processing to handle print files. You are responsible for reviewing all processed output files before submitting them to print production. Automated processing cannot guarantee suitability for every print scenario.
These Terms govern the contract between you and Creative4 Ltd in accordance with the Electronic Commerce (EC Directive) Regulations 2002. Before you enter into an agreement with us:
To use the Service, you must register a company account providing your company name, country, and an administrator's name and email address. You must keep your login credentials confidential and notify us immediately of any unauthorised access. You are responsible for all activity that occurs under your account.
The following conditions apply to Free Credits:
Once Free Credits are exhausted or expired, continued use of the Service requires a paid subscription or pay-per-job arrangement as set out at preprintagent.com.
You agree to use the Service only for lawful purposes. You must not:
Your files: You retain all ownership rights to files and content you upload. By uploading, you grant us a limited, non-exclusive, revocable licence to process that content solely to deliver the Service. On termination, uploaded files will be deleted as described in our Privacy Policy.
Our platform: All intellectual property in the Service — including software, processing algorithms, trade marks, and documentation — is owned by or licensed to Creative4 Ltd. Nothing in these Terms grants you any right, title, or interest in our intellectual property.
Pricing is set out at preprintagent.com. Payments are processed by Stripe; by making a payment you also agree to Stripe's terms of service. We do not store payment card details.
All fees are quoted exclusive of VAT. Applicable VAT will be charged at the prevailing rate and shown at checkout. VAT treatment for international clients follows our invoicing policy described at account setup.
We reserve the right to change pricing with 30 days' written notice. Where subscriptions auto-renew, we will notify you by email at least 7 days before renewal. You may cancel auto-renewal through your account settings at any time.
When providing the Service we process personal data on your behalf as a data processor. This is governed by our Data Processing Agreement (DPA), which forms part of these Terms. Our collection and use of personal data as a controller is described in our Privacy Policy.
We will treat your uploaded files and business information as confidential, and will not disclose them to third parties except as required to deliver the Service, to comply with legal obligations, or as permitted under our Privacy Policy. This obligation survives termination.
We will use reasonable endeavours to keep the Service available. Planned maintenance will, where practicable, be announced in advance. We are not liable for temporary unavailability due to maintenance, third-party infrastructure issues, or events outside our reasonable control.
We will provide the Service with reasonable care and skill. However, to the fullest extent permitted by applicable law, the Service is provided "as is" and we do not warrant that it will be uninterrupted, error-free, or that automated prepress output will be suitable for every production scenario without human review.
To the fullest extent permitted by law:
Neither party shall be liable for failure or delay in performance due to circumstances beyond their reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, government action, power outages, internet infrastructure failures, or failure of third-party providers. The affected party must notify the other promptly. If the event continues for more than 30 days, either party may terminate on written notice.
Either party may terminate at any time on written notice. We may suspend or terminate your account immediately if you materially breach these Terms (and fail to remedy within 7 days of notice), we suspect fraudulent or harmful activity, required by law, or you become insolvent.
On termination, your access ceases immediately. Unused paid credits will be refunded pro-rata; Free Credits have no cash value. Your data will be retained and deleted as set out in the Privacy Policy and DPA.
We may update these Terms and will give at least 14 days' notice of material changes by email or in-portal notice. Continued use after the effective date constitutes acceptance. If you do not agree, you may terminate your account before the effective date.
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign to any successor entity in connection with a merger, acquisition, or asset sale, provided we give you 30 days' prior written notice and the successor is bound by these Terms.
Our failure to enforce any provision on any occasion does not constitute a waiver of our right to enforce it subsequently or to enforce any other provision.
These Terms are governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales. Before commencing legal proceedings, both parties agree to attempt resolution by good-faith negotiation for 30 days following written notice of the dispute.
If any provision is held unenforceable it shall be modified to the minimum extent necessary; all other provisions remain in full force. These Terms, together with the DPA and Privacy Policy, constitute the entire agreement between the parties regarding the Service. No agency, partnership, joint venture, or employment relationship is created by these Terms.